Returns Policy

Please read the following Returns policy carefully before purchasing an item.

We are not required to provide a refund if you change your mind.

However, you can ask for a replacement or refund if the problem with the product is major.

Replaced products must be of an identical type to the product originally supplied. Refunds should be the same amount you have already paid, provided in the same form as your original payment.

The business may take into account how much time has passed since you bought the product considering the following factors:

type of product
how a consumer is likely to use the product
the length of time for which it is reasonable for the product to be used
the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

For a major problem with services, you can cancel the contract and obtain a refund or seek compensation for the drop in value of your services provided compared to the price paid.

What is a major problem?

A product or good has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
it is significantly different from the sample or description
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it doesn’t do what you asked for and can’t easily be fixed within a reasonable time; or
it is unsafe.

A service has a major problem when:

it has a problem that would have stopped someone from buying it if they’d known about it
it has multiple minor problems that, when taken as a whole, would have stopped someone from buying it if they’d known about them
it is substantially unfit for its common purpose and can’t easily be fixed within a reasonable time
it does not meet the specific purpose you asked for and cannot easily be fixed within a reasonable time
it creates an unsafe situation.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at feedback@themobilecompany.com.au.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at feedback@themobilecompany.com.au. and send your item to: Unit 9/7 Salisbury Rd, Castle Hill, NSW, 2145, Australia.

To return your product, you should mail your product to: Unit 9/7 Salisbury Rd, Castle Hill, NSW, 2145, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Helpline

Need to talk to someone? Call 02 86062586 to reach out service team.

Our e-commerce team is available on Monday to Friday, 9am to 5pm.

Incorrect Order Policy

If you did place the wrong order, you must contact us before the item is dispatched to cancel the order.

If the order has been sent out, you are eligible for a refund or exchange, as long as the product is unopened and unused. Send your item to: Unit 9/7 Salisbury Rd, Castle Hill, NSW, 2145, Australia.

To return your product, you should mail your product to: Unit 9/7 Salisbury Rd, Castle Hill, NSW, 2145, Australia.

Incorrect Order Sent

If you’ve received the wrong product, please contact us so we can organise for the right one to be sent to you.

Before you get in touch:

Please confirm the invoice supplied within the delivery package to see if it matches what you received
Do not use the item

Ensure you have the order number and details when you placed the order so we can help out with your request as you can find you order in the confirmation email we sent after you purchased the item.

How do I return faulty goods?

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at feedback@themobilecompany.com.au and send your item to: Unit 9/7 Salisbury Rd, Castle Hill, NSW, 2145, Australia.

To return your product, you should mail your product to: Unit 9/7 Salisbury Rd, Castle Hill, NSW, 2145, Australia.